Shipping policy

XEVORIQUA SHIPPING & CUSTOMER SERVICE POLICY

Last Updated: August 19, 2026

Thank you for choosing Xevoriqua. We aim to make the shipping process easy to understand by clearly explaining how orders are prepared, dispatched, tracked, and handled if a delivery concern arises.

This policy applies to purchases placed through https://xevoriqua.com/.

1. ORDER PREPARATION

Once an order has been successfully submitted, our fulfillment process begins.

In most cases, please allow up to 3 business days for us to:

  • Verify the order;

  • Prepare and package the merchandise; and

  • Transfer the shipment to the appropriate carrier or logistics provider.

Orders placed during weekends will generally begin processing on the next business day, typically Monday.

2. SHIPPING COST AND ESTIMATED DELIVERY

After an order leaves our fulfillment facility, international delivery usually requires approximately 10–20 business days.

Unless another rate is specifically shown during checkout or included in a promotional offer, a standard $5.99 USD shipping charge applies per order.

All delivery timeframes stated on our website are estimates only. They should not be interpreted as guaranteed arrival dates.

3. POSSIBLE SHIPPING DELAYS

We work with logistics providers to move customer orders as efficiently as reasonably possible. However, once a parcel is in transit, certain circumstances may affect the expected delivery schedule.

Possible causes of delay include:

  • Customs review or import clearance;

  • Transportation interruptions;

  • High carrier volume or processing backlogs;

  • Severe or disruptive weather;

  • Local delivery service interruptions; and

  • Other circumstances outside the reasonable control of Xevoriqua.

Where such events occur, delivery may require additional time.

4. TRACKING YOUR ORDER

Once your parcel has been handed over for shipment, Xevoriqua will normally send a shipping confirmation email containing the available tracking information.

Customers may monitor shipment progress through:

www.17track.net

Please allow time for the tracking record to become active. A newly created tracking number may not immediately display movement, and in some cases several days may pass before the carrier posts the first scan.

5. SPLIT SHIPMENTS

An order containing multiple products may sometimes be sent in more than one package.

This may occur when:

  • Products are stored in separate fulfillment facilities;

  • Different warehouses are responsible for individual items; or

  • Sending products separately allows part of the order to reach the customer sooner.

Accordingly:

  • Products from one order may arrive on different days;

  • More than one package may be used; and

  • Individual parcels may carry separate tracking numbers.

If only part of your purchase has arrived, this does not automatically mean the remaining items have been lost or omitted.

6. ORDER CHANGE REQUESTS

If you need to correct or modify an order after it has been placed, please contact us promptly.

Requests involving changes such as:

  • Delivery address;

  • Product size;

  • Product color;

  • Quantity; or

  • Other order information

must be submitted within 12 hours after the order is placed.

Please contact:

support@xevoriqua.com

Your message should include:

  • Your order number;

  • The email address used at checkout; and

  • A clear description of the requested change.

We will make reasonable efforts to process eligible changes.

However, if the order has already moved into fulfillment, packing, shipment preparation, or dispatch, we cannot guarantee that the requested modification can still be completed.

7. FAILED OR MISSED DELIVERIES

If a carrier is unable to complete delivery, the parcel may be:

  • Subject to another delivery attempt;

  • Redirected to a nearby postal facility;

  • Sent to a designated collection point; or

  • Held at another carrier-approved pickup location.

A delivery notice may also be provided.

Customers should review their tracking information and contact the local carrier for instructions regarding collection or redelivery.

Xevoriqua is not responsible for a shipment being returned, delayed, or left undelivered when the issue results from:

  • An incorrect or incomplete delivery address supplied by the customer;

  • The recipient being unavailable when delivery requires attendance;

  • Failure to collect a parcel within the carrier's required collection period; or

  • Failure by the recipient to follow the carrier's delivery or pickup requirements.

8. LIMITED OR MISSING TRACKING UPDATES

If delivery appears slower than expected, please first review the most recent carrier tracking information.

If tracking shows activity within the previous 7 days, the parcel will generally still be considered in transit through the logistics network.

If there have been no tracking updates for more than 7 days, please contact:

support@xevoriqua.com

Include:

  • Your order number; and

  • The email address associated with the purchase.

Our support team will review the shipment information available to us and assist where appropriate.

9. LOST PARCELS AND POST-DELIVERY THEFT

When the shipping carrier formally confirms that a parcel was lost during transit, Xevoriqua will arrange a replacement shipment without additional charge.

This lost-in-transit protection does not extend to packages that the carrier has marked as successfully Delivered.

If tracking confirms delivery but the package cannot be located, we recommend checking:

  • Front, side, or rear entrances;

  • Secure parcel locations around the property;

  • Neighbors;

  • Household members;

  • Reception or front desk staff;

  • Building or property management; and

  • The local delivery carrier.

A parcel that is lost, removed, or stolen after the carrier has confirmed successful delivery is not covered by our lost-in-transit replacement terms.

10. INTERNATIONAL SHIPPING AND FULFILLMENT LOCATIONS

Xevoriqua ships worldwide.

In the uncommon event that we cannot deliver to a particular destination or country, we will make reasonable efforts to contact the affected customer.

Depending on the product and destination, orders may be dispatched from fulfillment centers, warehouses, or distribution facilities located in regions including:

  • The United States;

  • Canada;

  • Australia;

  • The European Union; or

  • Other regions where our approved manufacturing, warehousing, or fulfillment partners operate.

Certain products may also ship directly from selected manufacturing partners. This may help us maintain product availability, suitable quality standards, and competitive pricing.

11. IMPORTANT SHIPPING TERMS

Before placing an order, please review the following conditions.

Estimated Delivery Timeframes

All processing and shipping periods are approximate.

Xevoriqua cannot guarantee a specific arrival date when a delay results from circumstances beyond our reasonable control.

Import Duties and Taxes

Unless expressly stated otherwise, the customer is responsible for any:

  • Customs duties;

  • Import taxes;

  • Brokerage or handling charges; or

  • Similar fees

that may be charged by the destination country, customs authority, or other local authority.

These costs are separate from the product price and our standard shipping fee unless specifically indicated otherwise.

Accuracy of Delivery Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

Xevoriqua cannot accept responsibility for packages that are delayed, returned, lost, or delivered incorrectly because inaccurate or incomplete address information was supplied by the customer.

Customers should carefully review their delivery details before submitting payment.

Packages Confirmed as Delivered

When carrier tracking confirms that a parcel was successfully delivered to the address provided with the order, Xevoriqua's shipping obligation for that delivery will be considered completed.

Loss, theft, or disappearance occurring after confirmed delivery is not covered under this Shipping Policy.

12. CUSTOMER SERVICE

For assistance with shipping, tracking, delivery, order changes, or another matter relating to this policy, please contact our customer support team.

To help us identify your purchase efficiently, include both:

  • Your order number; and

  • The email address used during checkout.

XEVORIQUA CONTACT DETAILS

Brand: Xevoriqua
Operating Company: HONGKONG MAI INVESTMENT LIMITED
Website: https://xevoriqua.com/
Email: support@xevoriqua.com
Phone: (562) 568-9408

Business Address:
ROOM S103, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG