Privacy Notice

PRIVACY NOTICE

Last Updated: August 26, 2026

Welcome to Xevoriqua, operated by HONGKONG MAI INVESTMENT LIMITED. We value the privacy of our customers and visitors and take reasonable steps to manage personal information responsibly while providing a convenient and secure shopping experience.

This Privacy Notice describes what information we may collect, how and why we may use it, the situations in which it may be disclosed, and the privacy choices or rights that may be available to you.

By accessing or browsing https://xevoriqua.com/, purchasing from us, communicating with our team, or otherwise using our services, you acknowledge the practices described in this notice.

1. INFORMATION WE MAY COLLECT

We may receive personal information when you interact with Xevoriqua, including when you:

  • Visit or browse our website;

  • Purchase products or submit an order;

  • Subscribe to marketing emails, newsletters, or promotional campaigns;

  • Contact customer support;

  • Leave feedback or product reviews;

  • Take part in surveys, promotions, questionnaires, or giveaways; or

  • Voluntarily provide information through another interaction with us.

Depending on how you use our website, the information we collect may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing details;

  • Shipping or delivery address;

  • Payment-related data;

  • Purchase and transaction records;

  • Customer support correspondence; and

  • Other information you choose to provide.

Certain information may also be collected automatically when you use our website.

This technical or usage-related information can include:

  • IP address;

  • Browser type or browser version;

  • Device category;

  • Operating system;

  • Products or pages you visit;

  • Buttons or links you interact with;

  • Time spent browsing particular pages;

  • Referral or source information;

  • Cookies and related identifiers;

  • Pixel or tag information;

  • Server or activity logs; and

  • Data generated through similar tracking technologies.

2. HOW WE MAY USE PERSONAL INFORMATION

We may process personal information when reasonably necessary for commercial, operational, customer service, security, marketing, or legal purposes.

Examples of how we may use information include:

  • Accepting, confirming, processing, and completing customer orders;

  • Coordinating shipment, delivery, and tracking;

  • Handling refunds, product concerns, and support requests;

  • Communicating with customers about orders or inquiries;

  • Maintaining and improving website performance and usability;

  • Enhancing our products, services, or customer experience;

  • Displaying content or recommendations that may be relevant to you;

  • Sending promotional messages, newsletters, offers, or advertising where permitted;

  • Evaluating website activity and visitor behavior;

  • Identifying potentially fraudulent, abusive, or suspicious activity;

  • Protecting our customers, business, service providers, and systems;

  • Responding to customer complaints and communications; and

  • Complying with legal, regulatory, tax, accounting, or other applicable obligations.

3. COOKIES, PIXELS, AND RELATED TECHNOLOGIES

Xevoriqua may use cookies, pixels, tags, analytics services, and similar technologies to operate our website, remember customer preferences, measure website activity, and better understand how visitors use our services.

These tools may be used to:

  • Support essential website functionality;

  • Maintain items placed in a shopping cart;

  • Remember customer preferences;

  • Identify returning visitors;

  • Analyze traffic and website performance;

  • Understand how visitors move through our website; and

  • Deliver or measure advertising and promotional content.

Our website may use several categories of cookies.

Essential Cookies

These cookies support functions required for the website to operate properly, including checkout, shopping cart functionality, navigation, and security.

Analytics and Performance Cookies

These technologies help us understand how visitors interact with our website, including which pages, features, or products receive engagement.

Preference Cookies

These cookies may store preferences such as region, language, currency, location, or other settings selected during your visit.

Advertising and Marketing Cookies

These technologies may help us evaluate advertising performance and provide promotional content based on interactions with our website.

Most web browsers provide settings that allow you to limit, block, or delete cookies.

Please understand that restricting certain cookies may reduce functionality or prevent parts of the Xevoriqua website from working correctly.

4. DISCLOSURE OF INFORMATION TO THIRD PARTIES

We rely on external companies and service providers to perform certain business functions.

Where reasonably necessary, we may disclose relevant information to third parties that assist us with operating our website, processing transactions, communicating with customers, or fulfilling orders.

These parties may include:

  • Payment processors;

  • Warehousing, fulfillment, shipping, logistics, and delivery companies;

  • Customer service and communication platforms;

  • Email, SMS, and promotional service providers;

  • Marketing or advertising partners;

  • Website measurement and analytics providers;

  • Fraud detection and cybersecurity services;

  • Hosting and technology providers; and

  • Courts, regulators, government agencies, or law-enforcement authorities where disclosure is required by law.

Service providers should receive only the information reasonably necessary to perform the relevant service or business function.

We may also use or disclose information in aggregated, anonymized, or de-identified form where it no longer reasonably identifies a specific individual. Such information may be used for analytics, research, planning, marketing, or other legitimate business activities.

5. SMS AND MOBILE COMMUNICATIONS

If you voluntarily submit your mobile number during checkout or separately consent to text-message communications, Xevoriqua may use that telephone number to send messages connected with our services.

Where permitted by law and based on your consent, messages may include:

  • Order confirmations or notifications;

  • Shipping and delivery updates;

  • Transactional notices;

  • Cart or checkout reminders;

  • Promotional messages; and

  • Special discounts or offers.

If you no longer wish to receive promotional text messages, you may use the opt-out instructions included in the applicable message or contact us at:

support@xevoriqua.com

Opting out of promotional SMS messages does not necessarily prevent us from sending non-marketing messages that are reasonably necessary to complete, manage, or administer your transactions where permitted by applicable law.

6. YOUR PRIVACY RIGHTS AND CHOICES

Depending on the privacy laws that apply where you live, you may have certain rights concerning personal information held by Xevoriqua.

These rights may include requesting that we:

  • Provide access to eligible personal information;

  • Correct inaccurate information;

  • Update information that is incomplete or no longer current;

  • Delete personal information where legally permitted;

  • Restrict certain processing activities; or

  • Address other privacy requests provided by applicable law.

Privacy-related requests may be submitted to:

support@xevoriqua.com

Before processing certain requests, we may ask for additional information to verify your identity and protect customer data from unauthorized access.

You can also stop receiving promotional emails by using the “unsubscribe” link or option contained in applicable marketing communications.

7. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws.

Depending on the law and circumstances, these rights may include requesting information regarding certain ways personal information is collected, used, or disclosed.

California residents who wish to make a privacy request may contact:

support@xevoriqua.com

Please use the following subject line:

“Attn: California Privacy”

We may request information reasonably necessary to verify your identity, confirm the validity of the request, or determine whether a particular right applies.

8. CHILDREN'S PRIVACY

The Xevoriqua website and services are not intended for children under 13 years of age.

We do not knowingly seek to collect personal information from children younger than 13.

If we become aware that a child has provided personal information in circumstances where such collection is not permitted, we will take reasonable measures to delete or remove the information.

Individuals under 18 years of age should not use our services without any consent, supervision, or authorization required under applicable law.

A parent or guardian who believes a child has provided personal information to us may contact:

support@xevoriqua.com

9. INFORMATION SECURITY

We use reasonable organizational, administrative, physical, and technical safeguards designed to help protect personal information from unauthorized use, access, modification, disclosure, destruction, or loss.

Where appropriate, information transmitted through sections of our website may be protected using technologies such as SSL encryption.

However, no online platform, electronic transmission system, or digital storage system can be guaranteed to provide absolute security.

Although we take reasonable precautions, Xevoriqua cannot guarantee that unauthorized access, security incidents, or loss of information will never occur.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may include links to websites, applications, services, or online platforms operated by independent third parties.

Those third parties maintain their own privacy practices, terms, and security procedures.

Xevoriqua does not control and is not responsible for the content, privacy practices, security measures, data handling, or operations of third-party websites or services.

Before submitting personal information to an external provider, we recommend reviewing that third party's applicable privacy notice or privacy policy.

11. INTERNATIONAL TRANSFERS AND PROCESSING

Because Xevoriqua may work with fulfillment partners, logistics providers, technology vendors, marketing platforms, and other service providers located in different regions, personal information may be transferred to, stored in, or processed in countries outside your place of residence.

These locations may include:

  • The United States;

  • Canada;

  • Hong Kong; and

  • Other jurisdictions where our service providers maintain operations.

Privacy and data protection requirements may differ from one country or region to another.

By using our website or services, you acknowledge that information may be processed or stored internationally in accordance with this Privacy Notice and applicable legal requirements.

12. DATA RETENTION

We retain personal information for only as long as reasonably necessary to satisfy the purposes for which it was collected and to meet legitimate operational, business, legal, or compliance requirements.

The length of time information is retained may depend on factors including:

  • Order processing and fulfillment;

  • Customer support needs;

  • Business recordkeeping requirements;

  • Fraud detection and prevention;

  • Information security;

  • Accounting and taxation obligations;

  • Claims or dispute resolution;

  • Regulatory or legal requirements; and

  • Other legitimate operational needs.

Once personal information is no longer reasonably required, it may be deleted, anonymized, de-identified, or otherwise handled in accordance with applicable legal requirements.

13. UPDATES TO THIS PRIVACY NOTICE

We may modify this Privacy Notice from time to time when necessary to reflect changes involving our website, services, technology, business practices, privacy procedures, or legal obligations.

When revisions are made, we may update the “Last Updated” date shown near the top of this page.

Where permitted under applicable law, your continued use of Xevoriqua after an updated notice becomes effective means that future use of our website and services will be subject to the revised Privacy Notice.

We recommend reviewing this page periodically to remain informed about any changes.

14. CONTACT US ABOUT PRIVACY

If you have questions regarding this Privacy Notice, would like to submit an eligible privacy request, wish to unsubscribe from certain communications, or have concerns about the way your personal information is processed, you may contact us using the details below.

Brand: Xevoriqua
Operating Company: HONGKONG MAI INVESTMENT LIMITED
Website: https://xevoriqua.com/
Email: support@xevoriqua.com
Phone: (562) 568-9408

Business Address:
ROOM S103, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG